PRV Audio AMPLIFIER Limited Warranty.
PRV Audio products are guaranteed for a period of ONE (1) YEAR from the date of original purchase against any manufacturer’s defects in material and workmanship under normal use. This warranty protects only the original purchaser of PRV Audio products purchased from an Authorized PRV Audio Dealer. This warranty is non-transferable.
When a product is sent to PRV Audio for warranty claims, it is assumed that the original purchaser has read and fully understands the PRV Audio warranty policy. In no event shall PRV Audio be liable for incidental or consequential damages including, without limitation: injury to persons, property or loss of potential income.
Product must be repacked in original packaging or equivalent, with padding to avoid damages during transportation. The purchaser is responsible for expenses to return the product to PRV Audio Brazil for a Warranty Claim. Please DO NOT return your amplifier to a retailer, all warranty claims must be sent to PRV Audio. Upon receipt of the item, PRV Audio will notify claimant within THREE (3) business days. At this time, PRV will let claimant know: (a) if the item qualifies for a warranty claim; (b) the expected turn-around time to receive the item back; (c) the proper procedure to follow to ensure minimal delays. If an item does not qualify for warranty, then claimant is responsible for ALL freight, shipping, and repair costs. The purchaser may decide if he/she wishes to repair the amplifier for a fee.
Please keep in mind all guidelines presented to you before sending your amplifier! PRV Audio Brazil is NOT responsible for any return without an authorized number. If you have any questions concerning what voids a warranty, please do not hesitate to ask.
Internet Sales Policy
If you purchased PRV Amplifiers on the internet, be advised:
We will not honor any warranty claim(s) on amplifiers purchased from internet sellers.
We do this to protect our customers and our retailers. We want you to enjoy the best performance possible from PRV Audio Amplifiers. Purchasing PRV Audio products from an authorized retailer means you are guaranteed.
RA Request Process
Please send us the information required below in order to receive a RA # (Return Authorization Number) prior to returning your item, make sure to send the copy of your Purchase Receipt along with this form. Further instructions will be provided once we receive your information.
In order to process your inquiry please send an email to email@example.com with the following required information:
* Name and Last Name:
* Return Address:
* Product Model Number:
* Serial Number:
* Proof of Purchase:
* Description of the problem:
ATTENTION – Product is NOT eligible for warranty if serial number and/or warranty seal have been removed or tampered with.
This warranty does not extend to damage resulting from, but not limited to:
-Misuse and neglect
-Abuse (items returned repeatedly for the same damage may be considered abuse)
-Damage resulting from attempted repairs by unauthorized repair centers or individuals
-Damage incurred during shipment
-Product damaged in an accident
-Damages due to criminal activity
-By ‘acts of God’ (lightning, flooding, etc.)
-Blown outputs or power supplies in amplifiers from overdriving or under voltage due to ignoring the LED Clipping Indicator
-Using an aluminum wire and/or any other wire that is not recommended in the owner’s manual on a high-current amplifier
-We will not honor any warranty claim(s)on amplifiers purchased from internet sellers.
-Excessive vibration damage in amplifiers due to improper installation
-Installation and removal costs of the products associated with obtaining a warranty claim
-Products with the serial number and/or warranty seal removed or damaged
For any products not qualified for warranty protection, PRV can still repair it for a cost determined by the damages occurred to the unit. Thank you for choosing PRV!
We’ll contact you as soon as possible once your Return Authorization (RA) request is processed.
We will return your request with an RA number via e-mail. Thank you!